Grievance Policy

At Prism Leadership & Change Consulting (‘Prism’, ‘Prism LCC’, ‘we’, ‘us’, ‘our’), we are committed to providing an open, transparent, and safe environment for stakeholders to voice grievances. Our grievance process reflects our values of respect, fairness, and accountability while ensuring compliance with relevant regulatory requirements. 

Speak Up Policy for Workers

At Prism LLC, we encourage all employees to speak up if they observe or experience unethical behaviour, violations of company policies, or actions that may harm individuals, the organisation, or our stakeholders. Our speak up policy ensures:

  1. Open Communication: Employees are empowered to raise concerns without fear of judgment or dismissal.

  2. Safe Environment: We provide a safe and confidential process to report issues, protecting workers from retaliation or negative consequences.

  3. Support and Follow-Up: Concerns raised will be taken seriously, thoroughly investigated, and addressed promptly, with regular updates provided to the reporting employee.

Prism LLC is committed to maintaining a culture of trust, accountability, and continuous improvement and as such we regularly have group and 1-1 feedback sessions where we actively collect feedback on our ways of working, employee experience and improvement area, thereby empowering our employees to voice any concerns, complaints or constructive feedback.

Grounds for Accepting a Grievance

Prism LLC accepts grievances that meet the following criteria:

  1. Violation of Policies or Ethical Standards: Allegations of misconduct, unethical behaviour, or breaches of company policies or commitments.

  2. Impact on Stakeholders: Actions or decisions by Prism LLC that directly or indirectly negatively impact employees, clients, partners, or community stakeholders.

  3. Workplace Issues: Concerns related to discrimination, harassment, unfair treatment, or any violation of workplace rights.

  4. Operational Concerns: Issues related to service delivery, quality, or adherence to agreements.

Grievances that do not fall under these categories but are constructive feedback will be routed to the appropriate channels for review.

Steps and Targeted Deadlines for Managing a Grievance

  1. Submission

    • Grievances may be submitted to a grievance officer via email to admin@prismlcc.com, online form on our website, or in writing to our company address at Merville, Church Road, Greystones, Co. Wicklow, A63 X8K1.

      • Please include relevant contact details in your grievance complaint submission so that we can keep you informed on the process and come to a resolution.

    • Prism LLC acknowledges receipt of the grievance within 2 business days.

  2. Initial Assessment (3-5 Business Days)

    • A grievance officer reviews the grievance to determine whether it qualifies under the accepted grounds.

    • If accepted, a case number is assigned, and the grievance is escalated to the appropriate team for further action.

    • If not accepted, a rationale will be provided to the stakeholder in writing.

  3. Investigation (7-15 Business Days)

    • A fact-finding process is initiated, involving interviews, document reviews, or consultations with relevant parties.

    • The grievance officer maintains regular communication with the stakeholder, updating them on progress at least once every 5 business days.

  4. Resolution Facilitation (Up to 15 Business Days)

    • Prism LLC works collaboratively with the stakeholder and relevant internal parties to facilitate a resolution.

    • A written summary of findings and a proposed resolution will be provided to the stakeholder.

    • If no resolution can be reached, Prism LLC will explain why and outline next steps or available alternatives.

Resolution and Follow-Up

The grievance is considered resolved once the stakeholder agrees to the proposed resolution or Prism LLC provides a formal explanation of why the issue cannot be resolved.

Prism LLC ensures ongoing monitoring of any implemented actions resulting from grievances to prevent recurrence.

Protection Against Retaliation

Prism LLC enforces strict policies to ensure that stakeholders raising grievances are protected from retaliation:

  1. Confidentiality: All grievances are handled confidentially to the maximum extent possible. Information is shared only with relevant personnel involved in the resolution process.

  2. No Retaliation Guarantee: Any form of retaliation (e.g., dismissal, demotion, harassment, discrimination) against stakeholders who raise grievances in good faith is strictly prohibited and will result in disciplinary action.

  3. Anonymous Reporting: Stakeholders may choose to submit grievances anonymously via post to our company address to further protect their identity. In this case, we ask that you please provide some form of contact information to enable Prism LCC to keep you informed on the progression and management of your grievance complaint.

More detailed information on stakeholders’ protection from any form of retaliation for using our Grievance Process can be found in our Whistleblower Protection Policy.

Stakeholder Information

This grievance policy is published on our website, providing all stakeholders with easy access to our grievance process and complaints mechanism.

Questions or concerns about the grievance process can be directed to admin@prismlcc.com.

This framework ensures that Prism LLC fosters trust, transparency, and fairness, aligning with our values and best-in-class stakeholder protection standards.